Problem

A Government Agency was struggling with two key departments trapped in a competitive rather than collaborative relationship, making cross-functional service delivery almost impossible.

Solution

Our frameworks and training showed them a better way, while specialist coaching changed behaviours and mindsets. Competition shifted towards agreement and co-operation, generating better integration and client-focussed service delivery.

Problem

A water utility contracted an engineering firm to deliver a very large piece of water infrastructure. While the contract was designed to foster trust and collaboration, the on-ground reality often felt more like ‘us v them’. The project milestones were being missed as both parties resorted to contractual remedies rather than mutual problem solving.

Solution

Recognising the critical need to collaborate more effectively the parties turned to Twyfords. Through workshops, application of our step-by-step guide and specialist coaching to build a more collaborative mindset, the relationship improved. Trust grew and fewer issues needed escalation up the chain.

Problem

A State Government Department was tasked with leading a multi-stakeholder effort to improve the condition of a degraded coastal waterway. Solutions could only be implemented if a broad cross section of public and private stakeholders agreed on the challenging actions to be taken, yet a long history of poor relationships made problem solving almost impossible.

Solution

The Department turned to Twyfords to guide them through the complex and difficult collaboration. Right from the outset our step-by-step guide inspired a different approach, with all stakeholders feeling heard and getting their fingerprints on both process and outcomes. Years later the collaboration is strong and ongoing.