Three ways to take your contractual partnership from good to great

A client in the water infrastructure business recently approached me to talk about how the team can learn to work together with their…


The Joy of Silos

A quick search on the Net for ‘organisational silos’ generates an endless list of headlines such as: Breaking down silos for customer…


The terrifying journey to co-design

When I was in high school I remember travelling to a school sports carnival in the city, an hour away to the north. The sports teacher…


There is co-design, and then there is co-design...

Co-design is a word on many lips these days, but at Twyfords we believe that there is co-design, and then there is co-design! When most…


Listening and the Politics of Humiliation

Why do you listen to people? When I ask this question of clients and others I tend to get answers focussed on the content: "listening lets…


The P.I.V. of Agreement

Do you know that feeling you get when tasked with trying to get a bunch of people to agree, who fundamentally see things differently and…


One thing the populist response to COVID tells us about collaboration

The global COVID pandemic, as tragic and difficult as it is, offers many insights into how people and nations respond to wicked problems.…


Four ways to build collaborative habits in the workplace (despite weak flesh)

"Reverting to the usual way of doing things is a deceptively easy default option and often appears to be lower risk than trying something…


Failing my way to expert status

It's official. I'm now an expert! How do I know? I've just been appointed to an "expert panel" so it must be true. Over the next six months…


A different sort of 'iso' project

This week we welcome our first ever guest blogger in Alice Henchion who is our fabulous marketing champion at Twyfords. Alice reflects on…